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Privacy Policy

Welcome to Master Plumbers & Drain (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our plumbing services. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

 

Information We Collect

We collect information to help us provide and improve our services, respond to customer inquiries, and maintain a safe and efficient website. The types of information we may collect include:

Personal Information

  • Name

  • Email address

  • Phone number

  • Service address

  • Billing and payment details (if applicable)

  • Any other information you voluntarily provide (e.g., through contact forms or service requests)

 Non-Personal / Automatically Collected Information

  • Browser type, operating system, and device type

  • IP address and approximate location

  • Website usage data (pages visited, time spent, links clicked)

  • Cookies and tracking technologies (see Section 6)

 

How We Use Your Information

We use the information we collect for purposes such as:

  • Scheduling and completing plumbing services

  • Responding to questions, service requests, or quotes

  • Processing payments and sending invoices or receipts

  • Communicating with customers about appointments, updates, or promotions

  • Maintaining and improving our website and customer experience

  • Complying with legal obligations or resolving disputes

  • Sending marketing communications (only with your consent, where required)

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How We Share Your Information

We do not sell your personal information.
We may share your information in the following cases:

  • Service Providers: With trusted third parties who help operate our business (e.g., payment processors, marketing platforms, website hosting providers).

  • Legal Compliance: If required by law, court order, or to protect our rights and property.

  • Business Transfers: If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.

All third parties we work with are required to maintain the confidentiality and security of your information.

 

Data Storage and Security

We use industry-standard safeguards to protect your information, including encryption, secure servers, and access controls.
While we take reasonable steps to protect your personal information, no website or data system is 100% secure. You use our website and services at your own risk.

 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies help us understand how visitors use our site and may be used for analytics or to display relevant content.

You can manage or disable cookies through your browser settings, though some parts of the website may not function properly if you do so.

 

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Withdraw consent to data processing (where applicable)

To exercise your rights, please contact us at 678.300.9892.

 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, or to resolve disputes.

 

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

 

Environmental Commitment

As a plumbing company serving Metro Atlanta and beyond, Master Plumbers & Drain is committed to environmentally responsible practices. We promote water conservation, proper waste disposal, and the use of eco-friendly products and technologies whenever possible to protect our communities and natural resources.

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
The updated version will always include a new “Effective Date” at the top of this page.

 

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Master Plumbers & Drain
📍 Serving Metro Atlanta & Beyond
📧 masterdrainllc57@gmail.com
📞 678.300.9892

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